Support

Contact us

Email support@poolcompany.app and we’ll get back to you within one business day. Include your company name and, for app issues, your device model and what you were doing when the problem happened.

Signing in

• Enter the email address or phone number your pool company has on file for you.
• We send a 6-digit verification code. Codes expire after 10 minutes.
• No code? Check your spam folder, confirm the address with your company admin, or request a new code.

Getting an account

Accounts are created by your pool service company. If you are a technician, ask your company admin to add you as an employee. If you run a pool service company and want to use Pool Company App, email us.

Tech app permissions

• Camera — to photograph pools and equipment during a visit.
• Location (while using the app) — to show your position on the route map and record where photos are taken.

You can change these at any time in iOS Settings → Pool Company App – Tech.

Deleting your account

Ask your company admin, or email support@poolcompany.app from the address on your account. See our Privacy Policy for details.